Returns & Refunds Policy

Return Period

• You may request a return or exchange within 14 days of receiving your order.

Conditions for Returns

• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Clearance or sale items.
• Used or damaged products not due to a manufacturing fault.

Refunds

• Approved refunds will be processed to your original payment method within 7–10 working days.
• Delivery fees are non-refundable (unless the item is faulty or incorrect).

Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or incorrect.
• To request a return, contact us at support@durahome.co.za