Last Updated: 15 July 2026

At Dura Home, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information.

By using our website or placing an order with Dura Home, you agree to the practices described in this Privacy Policy.

Our Commitment to Your Privacy

We understand that shopping online requires trust. Protecting your personal information is one of our priorities, and we are committed to handling your information responsibly, securely, and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

When you interact with Dura Home, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Delivery Address

This information is collected when you:

• Create an account
• Place an order
• Contact our support team
• Subscribe to our newsletter
• Participate in promotions or competitions

Website Usage Information

To improve your browsing experience, we may automatically collect certain technical information, including:

• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

This information helps us improve our website, products, and services.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your purchases.
• Respond to enquiries and customer support requests.
• Send order confirmations and delivery updates.
• Improve our website and customer experience.
• Detect and prevent fraud or suspicious activity.
• Comply with legal and regulatory obligations.
• Send promotional offers, newsletters, and marketing communications where you have agreed to receive them.

Marketing Communications

With your permission, Dura Home may send you:

• Special offers
• Product launches
• Promotions
• Seasonal sales
• Home inspiration and shopping updates

You can unsubscribe from marketing communications at any time by:

• Clicking the “Unsubscribe” link included in our emails; or
• Contacting us directly.

Choosing to unsubscribe from marketing emails will not affect important communications relating to your orders or account.

Payment Information

Your payment security is important to us.

Dura Home does not store or have access to your payment card details.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only when necessary to provide our services, including with:

• Courier and delivery partners for order fulfilment.
• Payment service providers for secure payment processing.
• Professional service providers who assist us in operating our business, where appropriate and subject to confidentiality obligations.
• Government authorities or regulators where required by law.

Only the information necessary to perform these services will be shared.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Keep items in your shopping cart.
• Improve website performance.
• Understand how visitors use our website.
• Personalise your shopping experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Keeping Your Information Secure

Dura Home takes reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While no online system can guarantee absolute security, we continuously work to maintain appropriate safeguards to protect your information.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Dura Home does not knowingly collect personal information from children without the appropriate consent required by law.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Dura Home is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or website functionality.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact us.

Privacy & General Enquiries
📧 info@durahome.co.za

Phone
📞 +27 69 684 1377

Thank you for trusting Dura Home. We are committed to protecting your privacy and providing a secure, transparent, and enjoyable shopping experience.