Last Updated: 15 July 2026

At Dura Home, we’re committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with Dura Home, you agree to the terms outlined below.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak shopping periods, promotional events, or holidays, processing times may be slightly longer. If this happens, we’ll keep you informed every step of the way.

Shipping Days

We dispatch orders Monday to Friday, excluding South African public holidays.

Once your order has been dispatched, you’ll receive a shipping confirmation email or message containing your tracking information so you can monitor your delivery.

Delivery Coverage

Dura Home currently delivers throughout South Africa.

At this time, we do not offer international shipping.

Delivery Timeframes

Estimated delivery times begin once your order has been dispatched.

• Major metropolitan areas: 2–5 business days
• Regional and outlying areas: 3–7 business days
• Remote locations: Delivery times may vary depending on the courier network servicing your area.

Please note that these are estimated delivery timeframes and may vary depending on courier operations and circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order.

Enjoy FREE standard shipping on all orders over R1,500 within South Africa.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Our Courier Partners

To provide reliable nationwide delivery, Dura Home partners with BobGo, which gives us access to South Africa’s leading courier networks, including:

• The Courier Guy
• Internet Express
• RAM Hand-to-Hand Couriers
• Fastway Couriers
• Skynet Worldwide Express
• And other trusted courier partners

The courier selected for your shipment may vary depending on your location and the fastest available delivery option.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number or tracking link via email or SMS (where applicable).

This allows you to monitor your parcel’s progress directly through the courier’s tracking system.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays can occasionally occur due to factors such as:

• High order volumes
• Severe weather conditions
• Public holidays
• Courier operational delays
• Road closures or disruptions
• Industrial action or other unforeseen events

If your order is delayed beyond the estimated delivery timeframe, Dura Home will liaise with the courier on your behalf to investigate the delay and keep you informed until the matter is resolved.

Incorrect Delivery Information

Please ensure that your delivery address and contact details are accurate before completing your order.

If incorrect or incomplete delivery information is provided and the parcel needs to be redirected or re-delivered, any additional courier charges may be the responsibility of the customer.

Dura Home cannot be held responsible for delays resulting from incorrect delivery information supplied during checkout.

Lost or Missing Parcels

Your peace of mind is important to us.

If a parcel is confirmed as lost while in transit, Dura Home will work directly with the courier to investigate the matter.

Where applicable, insured shipments will be claimed through the courier’s insurance process. Once the investigation has been completed, Dura Home will arrange an appropriate resolution, which may include:

• Sending a replacement product (subject to stock availability);
• Issuing store credit; or
• Providing a refund where appropriate.

Our goal is to resolve these situations as quickly and fairly as possible.

Damaged Deliveries

If your order arrives visibly damaged, please notify us as soon as possible and, where possible, include photographs of:

• The damaged product;
• The packaging; and
• The shipping label.

This information helps us investigate the issue promptly with the courier and arrange an appropriate solution.

Delivery Attempts

Our courier partners may attempt delivery more than once, depending on their policies.

If a delivery cannot be completed because no one is available to receive the parcel or because the delivery address is incorrect, additional delivery charges may apply.

Events Beyond Our Control

Although we make every effort to deliver your order on time, certain circumstances may delay delivery that are beyond Dura Home’s reasonable control. These may include, but are not limited to:

• Severe weather conditions;
• Natural disasters;
• Load shedding affecting logistics operations;
• Civil unrest or protests;
• Courier strikes;
• Government restrictions; or
• Other unforeseen events.

In such cases, we will communicate with you as soon as reasonably possible and work with our courier partners to deliver your order at the earliest opportunity.

Need Assistance?

If you have any questions about your order or delivery, our team is here to help.

General Support
info@durahome.co.za

Phone
+27 69 684 1377

We appreciate your trust in Dura Home and look forward to delivering quality home essentials right to your door.