Last Updated: 15 July 2026

Welcome to Dura Home. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website.

About Dura Home

Dura Home is an online retailer offering quality homeware, furniture, kitchen essentials, storage solutions, décor, and lifestyle products to customers across South Africa.

Our goal is to provide an enjoyable, secure, and reliable online shopping experience built on quality products, fair pricing, and excellent customer service.

Acceptance of These Terms

By accessing our website, creating an account, or placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• You agree to comply with these Terms & Conditions and all applicable South African laws.

If you do not agree with these Terms, please do not use our website.

Changes to These Terms

Dura Home may update these Terms & Conditions from time to time to reflect changes in our business, services, legal obligations, or website functionality.

Any updates will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms.

Products and Availability

We work hard to ensure that all products displayed on our website are accurately described and available for purchase.

However:

• Product availability is subject to stock on hand.
• We reserve the right to discontinue products without prior notice.
• Product specifications may occasionally change due to manufacturer updates.
• Images are provided for illustration purposes and colours may vary slightly depending on your screen settings and lighting conditions.

If a product becomes unavailable after your order has been placed, we will contact you as soon as possible to discuss a suitable replacement, store credit, or refund.

Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

While we strive to ensure pricing accuracy, occasional errors may occur.

Dura Home reserves the right to:

• Correct pricing errors.
• Update prices without prior notice.
• Modify promotional pricing.
• Cancel orders affected by obvious pricing errors.

If an order is cancelled because of a pricing error, any payment received will be refunded promptly.

Placing an Order

Submitting an order does not automatically mean that it has been accepted.

Orders become accepted only after:

• Payment has been successfully received and verified.
• Stock availability has been confirmed.
• Fraud prevention checks have been completed where necessary.

Dura Home reserves the right to decline or cancel any order where reasonably necessary, including but not limited to:

• Suspected fraudulent activity.
• Payment issues.
• Stock shortages.
• Pricing errors.
• Incorrect product information.

Where payment has already been received, an appropriate refund will be processed where applicable.

Payments

Payments made through the Dura Home website are processed securely using trusted third-party payment providers.

For your security:

• Dura Home does not store your payment card information.
• Payment information is encrypted and processed through secure payment gateways.

Accepted payment methods displayed during checkout may change from time to time.

Shipping and Delivery

Our Shipping Policy forms part of these Terms & Conditions.

By placing an order, you acknowledge that:

• Delivery times are estimates.
• Courier delays may occasionally occur.
• Shipping costs are calculated during checkout unless otherwise stated.
• Free shipping promotions may be subject to minimum purchase values and other conditions.

Please refer to our Shipping Policy for full delivery information.

Returns, Exchanges and Refunds

Customer satisfaction is important to us.

Returns, exchanges, and refunds are handled in accordance with our dedicated policies.

Please review our:

• Return & Exchange Policy
• Refund Policy

for complete details regarding eligibility, procedures, and processing times.

Nothing contained in these Terms limits your statutory rights under applicable South African consumer protection legislation.

Promotions and Discount Codes

From time to time, Dura Home may offer promotional discounts, coupon codes, or special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Promotions cannot be applied after an order has been completed.
• Only one promotional code may be used per order.
• Promotions may not be combined unless specifically stated.
• Promotional offers may be withdrawn or amended without prior notice.

Where misuse of promotions is suspected, Dura Home reserves the right to cancel affected orders.

Customer Accounts

Customers may create an account to make future purchases easier.

You are responsible for:

• Keeping your login details secure.
• Maintaining accurate account information.
• Restricting unauthorised access to your account.

You agree to notify Dura Home immediately if you believe your account has been compromised.

Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information.
• Use the website only for lawful purposes.
• Respect the rights of other users.
• Comply with these Terms & Conditions.

Providing false, misleading, or fraudulent information may result in the cancellation of your order or suspension of your account.

Website Use

You agree not to:

• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the website.
• Upload malicious software or viruses.
• Copy, reproduce, or distribute website content without permission.
• Use automated tools, bots, or scraping software without our written consent.
• Engage in fraudulent or abusive behaviour.

Dura Home reserves the right to restrict or terminate access where misuse is identified.

Intellectual Property

Unless otherwise stated, all content on the Dura Home website is owned by or licensed to Dura Home, including:

• Logos
• Branding
• Product descriptions
• Images
• Graphics
• Website design
• Text
• Icons

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from Dura Home.

Reviews and User Content

If you submit reviews, comments, photographs, or other content to Dura Home, you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content in connection with our business.

You agree not to submit content that is:

• False or misleading.
• Offensive or unlawful.
• Infringing on another person’s rights.
• Spam or promotional in nature.

We reserve the right to moderate or remove content that violates these standards.

Limitation of Liability

Dura Home is committed to providing quality products and excellent customer service.

To the fullest extent permitted by applicable law, Dura Home shall not be liable for delays, interruptions, or losses arising from circumstances beyond our reasonable control, including but not limited to:

• Courier delays or operational disruptions.
• Severe weather events.
• Natural disasters.
• Power outages or load shedding affecting operations.
• Civil unrest, strikes, or government actions.
• Supplier shortages or manufacturing delays.
• Incorrect delivery information provided by the customer.

Nothing in these Terms excludes or limits any rights or remedies available to consumers under applicable South African law.

Indemnity

You agree to indemnify and hold Dura Home harmless against any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms & Conditions.
• Your misuse of the website.
• Your violation of any applicable law.
• Your infringement of the rights of another person.

Force Majeure

Dura Home will not be responsible for any failure or delay in performing its obligations where such delay results from events beyond our reasonable control, including natural disasters, severe weather, epidemics, government restrictions, strikes, civil unrest, transportation disruptions, or other unforeseen circumstances.

Where possible, we will communicate any significant delays and work to minimise their impact.

Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through Dura Home will be subject to the jurisdiction of the South African courts, unless otherwise required by applicable consumer protection legislation.

Contact Us

If you have any questions about these Terms & Conditions or any of our policies, we’re here to help.

General Enquiries
📧 info@durahome.co.za

Refunds & Payment Queries
📧 payments@durahome.co.za

Phone
📞 +27 69 684 1377

Thank you for choosing Dura Home. We appreciate your trust and look forward to helping you create a home you’ll love.